Securely store backup codes
When Kraken supplies backup codes for 2FA recovery, print them or write them down and store them in a physically secure location such as a safe or safety deposit box. Avoid saving backup codes in cloud drive or on a phone that might be lost or hacked.
Lost 2FA device — step-by-step
- Attempt sign-in with backup codes if available.
- Use your offline documented recovery plan to contact support via your bookmarked support route.
- Rotate passwords, re-register 2FA, and audit API keys once access is regained.
Test your recovery plan
Run a dry-run recovery on a lower-value account or set a calendar reminder to confirm backup codes remain accessible and valid. Rehearsing the steps prevents mistakes during real incidents.
Note: This recovery guidance is educational and not an official Kraken support page. It contains no credential collection.
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